FAQ

What raw material do you work wtih ?

We work with 925 sterling silver, gold and brass.
Where do you export ?

All over the countries
Which certificate Dwarka Jewel have ?

● ISO certificate 9001 since 2015, for organizations wishing to continuously improve customer
satisfaction.
● Compliance certificate, compliance which ensuring that consumers in the importing countries are
protected against harmful or substandard products.
Can I visit your showroom and factory ?

Yes, all you have to do is make an appointment and email us at info@dwarkajewel.com
Do you do vermeil jewelry ?

Yes
What micron is vermail jewelry ?

2.5 microns
We do 1 - 2 - 3 microns
What is the cost of making a sample ?

The mold charge is from 25 to $50 including CAD design. After the approval of CAD, we can quote you the production price.
The 1PC cost is mold charges + 1 PC = production cost
How the payment term work ?

After confirmation of the receipt - an account of 50% of the order amount and 50% before the shipping.
Process of new samples

● After receive the advance
● We make CAD design and email you for your confirmation
● In case there is any change, we do another CAD and mail you again
● Once it is approved, we start making the mold of IST piece
● We mail IST production PC for approval before build the production

What is the process of making new collection ?

● We need a refence photo
● length, width, dimensions, highness
● stones to be used, cut or cab, size of stone
● plating type, gold shiny or matt, silver shiny or matt or oxidase
● target price (if you have)
● metal you want to use ? Silver, gold, brass
We can only process once we have all information above
How long does it take to make samples ?

From the approval of CAD it takes 2 weeks
The CAD design take 1 week
How long for the production in quantity ?

4-6 weeks after approval of samples
What is the supply cost ?

Minimum cost is $50, and then it depends on the weigh and size of the package
Do you provide all gemstones ?

Yes, we have most of the stones in the house
What is your MOQ ?

25 pieces per design, but it can be in 3 different stones or 3 different ring sizes in silver and in brass 100 pcs. In gold the MOQ is 1 to 5 pcs, depending on the design.
How long shipping takes ?

It takes 5 working days to arrive to the destination
How do you send it ? It is ensured ?

Yes it is ensured, we send by UPS or Fed Ex
How can I pay ?

You can wire transfer bank to bank
You can PayPal up to 200$